Support System


Instructions for maintaining and utilizing best practices for operating the support desk, knowledge base, changelog, and ticketing system.

  • Cache

    There are multiple ways to manage the cache on ReligionAndPublicLife.org. Start with your browser (Chrome). Proceed with the server (SiteGround and Cloudflare). We have learned that whenever you clear SiteGround...

  • Changelog Key

    Please use these categories to communicate changes made to ReligionAndPublicLife.org for the following audiences: administrators, content creators, designers, developers, faculty, learners, partners, philanthrop...

  • Creating Contributor Accounts

    Step 1. Save and Crop Contributor's Headshot. Identify the contributor you want to add by looking up their biography on their organization's website. Crop the photo of their headshot so that it's square. Save a...

  • Ethics of viewing site as user

    Is it ethical for ReligionAndPublicLife.org staff to view the site as a user? Yes, because user switching is an "Ethical Open Source" practice as defined by The Ethical Source Definition (ESD): It benefits the...